Support
BeanLog help & contact
Contact Us
For questions, feedback, or to report a problem, please email us at the address below. We typically respond within 2-3 business days.
Email: contact@beanlog.coffee
Account & Sign-in Help
You can sign in to BeanLog with Sign in with Apple, Google, Facebook, or your email address. If you cannot sign in, please check your network connection and restart the app. If the issue persists, email us with the sign-in method you are using.
Changing or Resetting Your Password
Changing your password: You can change your password from Settings > Account in the app (reauthentication with your current password is required). If you sign in with Apple, Google, or Facebook, you can also set a password from the same screen.
If you forgot your password: You can send a password reset email from the login screen. If the email does not arrive, please check your spam folder, and contact the email address above if the issue is not resolved.
Reporting Inappropriate Content
If a review, comment, or user contains inappropriate content, tap the menu (three dots) on the post or profile and choose Report. We review reports promptly and act on content that violates our guidelines. For urgent matters, you may also email us.
Blocking Users
To block a user, open their profile, tap the menu (three dots), and choose Block. Once blocked, you will no longer see their posts or comments. You can unblock from Settings > Blocked Users.
Account Deletion
You can permanently delete your account at any time from Settings > Delete Account within the app. Deletion permanently removes all personal data associated with your account (profile, reviews, photos, etc.) and cannot be undone.
BeanLog Pro (Subscription)
BeanLog Pro is an auto-renewable subscription.
- Monthly and annual plans are available.
- Payment is charged to your Apple ID and renews automatically unless canceled at least 24 hours before the end of the current period.
- You can cancel or change your plan in iOS Settings > Apple ID > Subscriptions.
- After changing or reinstalling your device, use Restore Purchases in the app to restore your subscription.
Purchase & Billing Questions
For purchase or billing questions, please email us at the address above.
Privacy Questions
For requests regarding the handling, disclosure, or deletion of your personal information, please email us. See the following for details: